 |
 |
 |
 |
 |
 |
 |
Questions and Answers
Following are questions, answers and support responses for “How to Finance a High-Tech Start-Up.”. You are welcome to call 512-947-7016 or e-mail the Webmaster if you have any additional questions.
Q. How long is the video?
A.
The complete video is 55 minutes and 26 seconds, unless you have the Special Edition (SE) version. You may have received the SE version as a special promotions with another product. The SE version has valuable content and is apx. 32 minutes. However, it is missing several of the key points, and a few of the chapters. Click here for a detailed comparison.
Q. If I have the Special Edition (SE) version, can I upgrade to the full video?
A.
Yes. You will have a special code to enter prior to the final purchase that will provide an additional discount. Click here to see a comparison between the SE and full versions.
Q. Who did the actual video production?
A. Chanimal Marketing has a sister company called, VideoBackstage. This company has produced this production and over 72 other videos within the last two years alone. Clients include GE, Motorola, state and local government, and several
start-ups. In addition, VideoBackstage created special videos celebrating heroes of 911, and two were made specifically for the Sultan of Brunei and the King of Saudi Arabia.
Q. Can I order a streaming version?
A
. Yes. Please use the contact information above to request.
Q. What other types of “How to Videos” are planned?
A.
The next release will be “How to Get Your Product Into Retail,” and will be available in the 3rd quarter of 2004.
Q. Is there a discount for multiple orders, or OEM versions?
A.
Yes. Please use the contact information above to request.
Q. Who is Chanimal Marketing?
A.
Chanimal Marketing is the consulting arm of Chanimal - The Ultimate Resource for Software Marketing at www.chanimal.com. See “about us” to find out more.
Q. I am having difficulty playing the DVD. Why?
A.
The initial DVD’s were duplicated (burned), not stamped. Burned DVD’s are available in +R and -R format. Your machine may be older and may not read every format. As such, you may need one of the DVD formats other than one you received.
Please e-mail the Webmaster to have a different version rushed out to you immediately. Include your shipping and contact information, along with the brand and model of your DVD player, and whether the DVD you received has a
+ or - on the clear inner label or checked on the printed label. The +/- will tell you which format you have currently.
Your DVD will be quickly replaced with the item of your choosing, either the
alternative format, a “stamped” version (if available), a replacement CD-ROM or VHS tape. Please lookup the exact capabilities of your DVD player at DVDHelp.com prior to ordering a different DVD format. Enter your brand and model and it will tell you every format (DVD +R/-R/+RW/-RW, VCD, etc.) that your current DVD player can and cannot read.
Read here to view the DVD compatibility notice that should be included in your DVD case.
Q. The video does not play smoothly on my laptop - sometimes the voice is out of sync.
A.
Most laptops do not have hardware DVD decompression, but rely on software decompression. As such, a high resolution multimedia file (Windows Media or DVD) relies on the processor to ensure smooth video. The playability is highly dependent on the processor speed. Most laptops, by default, drop the processor speed significantly when unplugged to increase battery time. The first step is to plug in the laptop and try again--this usually solves the problem for DVD’s. See SE description below to fix slow CD-ROM playback.
Q. I cannot view the 3 minute sample video.
A.
Please select the Microsoft link on the video viewing page and update your version of Windows Media player - it is a free upgrade. If you still cannot view the file, then right click on the file and select “SAVE AS,” and save it to view on your harddrive.
Q. I have one of the Special Edition (SE) CD-ROM that came with a new book I purchased. When I view it on my machine the video stalls.
A. Some older machines may have slower CD-ROM drives that don’t spin fast enough. Copy the file from the CD-ROM to your hard drive and try viewing it. If you still can’t view it then
try the low-res (VHS quality) version that should also ship on the CD-ROM. If you do not have this file, then e-mail the Webmaster and we can send you a lower-bit rate version (similar in quality to the streaming video sample
on this Website) or we will send a different format.
Copyright © 1996-2004, Chanimal™, all rights reserved
Please contact our Webmaster with questions or comments.
All other product names, trademarks, or service names are registered by their respective manufacturers.